Online Registration & Booking

Attend a Registration Preparation Session to become familiar with the new registration and booking system and to prepare for upcoming Summer Registration.

Each session will demonstrate how to create and prioritize a wish list, how to register and pay with and without credit card and how to view and use Welcome Policy in the new registration and booking system. Staff will be available to help answer questions you have about using the new system.

Virtual Registration Preparation Sessions

Date	Time	Web Session Link
May 26, 2025	7 to 8:30 p.m.	May 26 Session Registration Link
June 2, 2025	7 to 8:30 p.m.	June 2 Session Registration Link
June 9, 2025	7 to 8:30 p.m.	June 9 Session Registration Link

Recreation Activities and Museum/Cultural Centre Camps

Visit How to Register for Recreation Programs for registration start dates.

Booking Parks & Recreation Facilities

Some facilities have booking timeframes and deadlines.

One-Time Booking of Parks and Recreation Facilities includes information on sports facilities and picnic spaces.

Seasonal and League Bookings displays deadlines for booking spaces for a full season or a regularly set period for group indoor and outdoor sports and recreation activities.

Museum and Cultural Centre Rentals has extended information on booking lawns and other spaces in museums and cultural centres.

An online account allows you and your family to register for recreation and cultural programs, book spaces and buy memberships.

You will need an email address to create an account. Family and Client numbers are no longer in use.

If you don’t have an email address, we can create an account for you. Call the Recreation Client Services Call Centre at 416-396-7378 option 1, Monday to Friday, 8 a.m. to 5 p.m., or visit your local Community Recreation Centre or Civic Centre.

Create a New Account

1. Go to Online Registration and Booking .
2. Select the SignIn/Up button.
3. Under the Sign in button, select Join (next to “Don’t have an account?).
4. Enter your email address, then select Next.
5. Enter the name and date of birth of the main contact.
6. Choose a strong password.
7. Check Yes to receive emails with the latest news and information.
8. Review and check to agree to the Terms of Use. Select Next.
9. Enter your address and phone number.
10. Select Create account and add family member.
    • Repeat to enter information for each family member.
    • If you don’t need to add additional family members, select Create account.
11. Check your email. Activate your account by opening the verification email from Toronto Registration and Booking and selecting Activate Now. You may need to check your Junk or Spam folder.

Activate an account the City created for you

Only for accounts with a Welcome Policy subsidy, a FitnessTO or sports membership/a multi-visit pass, an Adapted and Inclusive Services (AIS) membership or outstanding credit.

1. Go to Online Registration and Booking .
2. Select the SignIn/Up button.
3. Before the Sign in button, select the forgot your password link
4. Enter the email address of the main contact on your account and select request reset password.
5. Check your email.
6. Open the verification email from Toronto Registration and Booking and select the reset password link.
7. Enter and confirm your new password and select set new password.

You are now able to sign in and use your account.

Add Family Members

You can add family members to your account whenever you need to.

1. Log in to your Online Registration and Booking account.
2. Select Manage Family Member.
3. Select the + Add Family Member.
4. Enter the family member’s information and select Submit.

The family member will now be listed on the account. Repeat steps to add more family members.

Update Account Information

1. Log in to your Online Registration and Booking account.
2. Select View Family Members Schedule.
3. Select Edit next to the main contact’s name.
4. Make changes to your Personal, Address and Contact information in the relevant tab.
5. Select Save to update your account.

Reset Your Password

1. Go to Online Registration and Booking .
2. Select the SignIn/Up button.
3. Before the Sign in button, select the forgot your password link
4. Enter the email address of the main contact on your account and select request reset password.
5. Check your email.
6. Open the verification email from Toronto Registration and Booking and select the reset password link.
7. Enter and confirm your new password and select set new password.

You are now able to sign in and use your account.

You can search and find programs for all ages, interests and skill levels online without having an account. When you find programs you and your family want to join, you can add them to a personalized Wish List after creating your account. You can do this before registration start day and register right from your Wish List.

Adding a program to a Wish List does not confirm a participant’s eligibility or guarantee a space.

1. Log in to your Online Registration and Booking account.
2. Select Activities. Programs are called activities in the new system. 
   
3. You can use the:
   • Search boxes to find programs by specific dates, ages and activity name or number
   • Where filter or Map View to browse by location
   • Activities filter to browse by activity or age category
4. Select the activity name to view more information, including registration date, activity start date and age requirements.
5. To add an activity to your wish list:
   1. Select the Empty Heart  next to the activity
   2. Select the name of the participant the activity is for

To view or manage your Wish List

• On desktop, select My Wish List in the top right corner.
• On mobile/tablet, scroll down and select Other Service and Manage Wish List.
  

An activity will be marked full when all available spaces are taken. You may join the waitlist online.

To remove activities from your Wish List deselect the full heart .

Refining Your Search Results

There are thousands of programs available across the City of Toronto.

• It will be easier to search for Activities if you already know the names of your local recreation centres.
• If you don’t know your local recreation centres, you can find them on the Parks and Community Recreation Centres map or through your preferred mapping solution.
• You can use the “Where” filter to refine search results to your preferred recreation centres

Using Where and Activity filters

• With the Where and Activities filters, you can browse and refine your results to the available activities at your preferred centres, making it easier to find programs within a certain locations or activity category.
• If you have selected your preferred recreation centres, only the available programs at the selected centres will show up in the Activities filter – the button right next to Where filter.
• Likewise, if you have selected an Activity category in the Activities filter, only the available locations that offer the activity will be shown in the Where filter.
• The use of two filters will affect the results of the other, helping you target available activities at available locations.

Using Activity Names/Keywords

• Searching with an activity name in the search bar will refine all the search terms related to that activity. Example: “swim, or swimming”.
• Only use one activity name at a time.
• You can use the Where filter to view the available locations for that activity to find your preferred centres.
• You can use the Activity filter to view the available programs within that activity category. Example: “Swim – Youth Ultra Swim 1-3”.
• Make sure you clear your search term if you are receiving “No Results” or if you want to search for new programs.

Registering online is the fastest and easiest way to register for programs. If you need internet access, select City locations offer free Wi-Fi you can use with a personal device.

Repeat until all activities for each participant have been added to your cart.

On registration start day, log in early and refresh your browser at 7 a.m. when registration starts.

1. Log in to your Online Registration and Booking account.
2. Select Activities. 
3. Find your activity. You can use the:
   • Search boxes to find programs by specific dates, ages and activity name or number
   • Where filter or Map View to browse by location
   • Activities filter to browse by activity or age category
4. Select Enroll Now on the desired activity.*
5. Select the Participant and Add to Cart. Select Register Another Participant and Add to Cart for each person registering in the same activity.
6. Agree to waivers and:
   • Check Out to make payment
   • Finish if no payment is needed
7. Enter your credit card information. Update Billing Address if needed.
8. Select Pay.
9. Review and/or save your printable receipt. You will receive a receipt by email.

*You might be placed in a temporary queue and shown your estimated wait time. Do not refresh or use the back/forward buttons in your browser on desktop or mobile during this period. You will only have to queue once per login.

How to register from my wish list

1. Two ways:
   1. On desktop, select Wish List in the top right corner
   2. On mobile/tablet, scroll down to and select Other Service and Manage Wish List
2. Choose an activity from your Wish List and select Enroll Now.

Repeat steps to add activities on our Wish List to your cart, one at a time.

Activities will remain on your Wish List after you enroll, until the activity ends or is cancelled.

1. Log in to your Online Registration and Booking account.
2. Select View Family Members Schedule.
3. Select a family member and schedule type from the drop-down menus.
   1. To view in a list format, select Week
   2. To view in a calendar format, select Month
4. Select Add to Calendar.
5. Choose the calendar to add the schedule to your personal device calendar.

With a Credit Card

You can pay for services on the registration and booking system using a credit card or a pre-paid account credit.

1. Log in to your Online Registration and Booking account.
2. Add all activities, facility bookings or memberships to your cart and read and agree to all waivers.
3. Select Check Out.
4. Enter your credit card information under Payment method.
5. Save a credit card on your account by selecting the Store this card for future use box.
6. Update billing address if needed and Save.
7. Select Pay.
8. Review and/or save your printable receipt. You will receive a receipt by email.

Saving a card on your account will help to speed up the checkout process. Refunds will also be returned to the card saved on your account if it was used for the original payment.

How to add multiple credit cards

1. Log in to your Online Registration and Booking account.
2. Select the Saved Credit Cards tile in the Payment and Order Management section.
3. Select + add a new credit card.
4. Enter your credit card information. If you want it to be the default payment card, select the Set this as my primary card box.
5. Your credit card will now appear in Saved Credit Cards.

You can also choose to add a new credit card at checkout if you don’t want to use the one(s) saved on account.

Without a Credit Card

Don’t have a credit card? Visit a Community Recreation Centre or Civic Centre to add prepaid credit (from $10 to $1,000) to your account with cash or debit card. We recommend doing this at least one day before making a payment online or over the phone.

Adult family members on your family account will be able to use your Prepaid Credit to pay online but they will need to enter the prepaid credit number manually at checkout. Pre-paid credit can also be used over the phone.

1. Log in to your Online Registration and Booking account.
2. Add desired activities, facility bookings, and memberships to your cart.
3. Review and check the box to agree to all waivers.
4. Select Check out.
5. There will be an Order Summary, including the Prepaid Credit as a payment option.
6. Select your Prepaid Credit and select Apply.
7. Select Pay.
8. If your payment at the time of checkout exceeds the prepaid credit, you will need to pay the difference.

With Subsidy

Welcome Policy is a recreation fee subsidy to help Toronto residents access recreation programs. You can use the subsidy to pay for programs and buy memberships.

View status

1. Log in to your Online Registration and Booking account.
2. Select the View subsidy usage history in the Payment and Order Management section.
3.  Review:
   • The family members currently approved for Welcome Policy.
   • Welcome Policy status Active or Expired.
   • The effective dates, amount issued, amount used and balance remaining for each approved family member
4. Select the amount used and the receipt number to access receipts for programs or memberships subsidy was used for.

Pay using subsidy

Be sure to sign in before the registration start day to review your Welcome Policy subsidy balance.

You can use Welcome Policy subsidy to cover the full or a partial amount of the activity or membership fee.

1. Choose your activity or membership.
2. Select the participant.
3. Add to cart.
4. The Use Subsidy checkbox will be selected by default if your Welcome Policy is active and has a subsidy balance (credit).
5. Enter the Amount to Apply in the box with the dollar symbol ($). If you do not wish to use your Welcome Policy credit, keep $0 as the amount of credit to apply.
6. Proceed to Check out to make payment or Finish if no payment is needed.

If you withdraw or transfer from a program that subsidy was used for, the amount of subsidy used will be returned.

If at anytime during the transaction you see the label Incomplete on an item in the cart, you will need to:

1. select the edit button (pencil and paper) to refresh the item in your cart
2. finish applying subsidy and complete your transaction

An activity will be marked full when all available spaces are taken.

1. Select the activity name.
2. Select +Waiting List.
3. Select the Participant you want to add to the waitlist.

Adding to a Wish List or waitlist does not guarantee enrollment.

Withdraw

If you can’t go, let us know so the spot can be offered to someone else! You can withdraw from a program online before it starts.

An administration fee will be charged per person, per activity for all withdrawals, except for activities at Free Centres or activities paid for with Welcome Policy credit.

1. Log in to your Online Registration and Booking account.
2. Select Transaction and Payment History in the Payment and Order Management section.
3. Find the activity you wish to withdraw from.
4. Select Withdraw.
5. Select a Withdraw Reason from the drop-down menu.
6. Review refund details under each section: “Refund to original payer”, “To” and “Amount”. Under the “To” column, if you see a drop-down arrow next to “Account,” select the arrow to choose how you want to receive your refund:
   • as credit to your City of Toronto registration and booking account, or
   • a refund back to the credit card that was used to process the transaction. The credit card used for payment will show as xxx” followed by the last four digits of the credit card. Example: xxx5005
7. Select Withdraw.
8. Review the activity and fee, and select Finish.

Refund to Credit Card Online

Refunding a credit card is only available online if the payment was made with a credit card or if the payment was split between a credit card and a subsidy on the account.

Credit on Account

When Account is selected, the activity fee will be credited to your account. Use that credit to pay for other activities.

Only the original payer can use a credit to pay for activities for everyone on the account. Other family or account members can’t use the credit.

Refunds

If you wish to receive a refund instead of keeping a credit on account, contact Client Services to request refund. If the credit card that you used for original payment is saved on account, the refund will go back to that card. If no credit card is saved, the refund will be issued by cheque and mailed to you.

Transfer From One Activity to Another

You can only transfer online before the activity begins.

1. Log in to your Online Registration and Booking account.
2. Select Transaction and Payment History in the Payment and Order Management section.
3. Find the activity you want to transfer out of.
4. Select Transfer.
5. Search for and find the new activity you want to transfer into.
6. Select Transfer.
7. Confirm Participant.
8. Add to cart and Check out or Finish the transaction.

Credit On Account

If the original activity fee is more than the new activity, you will receive a credit on your account. If the new activity fee is more than the original activity fee, pay the difference at checkout.

Refunds

If you wish to receive a refund instead of keeping a credit on account, contact Client Services to request refund. If the credit card used for the original payment is saved on your account, the refund will go back to that card. If no credit card is saved, the refund will be issued by cheque and mailed to you.

Find a space to play, gather or celebrate using our online booking system. Some facilities are available year-round and others may be booked during certain seasons only.

1. Log in to your Online Registration and Booking account.
2. Select Bookings.
   
3. Search for and find the facility you want to book.
4. Select the facility to view its information.
   
5. Review the facility’s information, reservation rules and availability.
   
6. Select the name of who the booking is for, the number of attendees and the date and time.
7. Select Proceed to continue.
   
8. Enter the event name and select:
   1. the event type
   2. answers to custom questions
9. Review and agree to all terms and conditions.
10. Sign your name and review booking information.
11. Select Add to Cart and Check Out.
12. Enter your credit card information. Update Billing Address if needed.
13. Select Pay.

Review and/or save your printable receipt. You will receive a receipt by email. Bookings are non-refundable.

You can buy FitnessTO, Drop-in Sport memberships and multi-visit passes online. Then, pick up the membership key tag at your Community Recreation Centre.

If you already have a key tag, staff at the community centre can help you activate your membership on your key tag. Please schedule extra time on your first visit to receive or activate your key tag. Memberships start on the date you buy it, not the date you activate it.

1. Log in to your Online Registration and Booking account.
2. Select Memberships.
3. Review the membership options and select the one that best fulfills your needs.
4. Select Enroll Now.
   
5. Select the family member that you want to buy the membership for.
6. Select one:
   1. Yes, I want to automatically renew the membership when it expires
   2. No thanks
7. Select Add to cart.
8. Read and Agree to the waivers.
9. Review your membership and select Check Out.
10. Enter your credit card information. Update Billing Address if needed.
11. Select Pay.
    

How to View My Membership Details Online

1. Log in to your Online Registration and Booking account.
2. Select Other Service.
3. Select Memberships.
4. Your membership information will be shown including:
   • Pass #
   • Type of membership
   • The usage and expiry date
   • Any limitations of usage