Find out how the new system works by checking out each section of this page and their videos. You can also stop by a Public Help Session to learn how to use the system and get help with creating an account.
The City of Toronto launched a new system for recreation and cultural activities registration, facility bookings and memberships on November 6, 2024.
Most people will need to create a new account, even if they had one in the old system. Accounts can’t be automatically transferred from eFun. Family and Client numbers are no longer in use.
If you have:
a Welcome Policy subsidy
a FitnessTO or sports membership or multi-visit pass
an Adapted and Inclusive Services (AIS) membership
credit on your eFun account
a new account has been created for you using your existing email address and memberships and/or subsidies have been applied. Activate your account to access it.
Timeline
Starting November 6
The new system is live.
Create or activate a new account
Save a credit card on your account to make payments and refunds easier
Access information on how to use the system in both online and in-person formats
Buy memberships and book last minute ice, fire pits, sports fields and stadiums
Starting November 13
Browse winter recreation and cultural programs and make your personalized Wish List.
Starting November 21
Drop-in Program Reservations will be released weekly and are called ‘Reserve a Spot’.
New: Registration for Older Adult programs citywide begins at 10 a.m.
December 3 and 4
Starting at 7 a.m., register for winter recreation programs, Holiday CampTO, PA Day Camps, March Break CampTO, December Holiday events and Aquatic Leadership programs.
Public Help Sessions
Learn how to use the system and get help with creating an account by attending an in-person session in your ward or a virtual session online.
In-Person
In-person public help sessions are free. No registration is required.
An online account allows you and your family to register for recreation and cultural programs, book spaces and buy memberships.
You will need an email address to create an account. Family and Client numbers are no longer in use.
If you don’t have an email address, we can create an account for you. Call the Recreation Client Services Call Centre at 416-396-7378 option 1, Monday to Friday, 8 a.m. to 5 p.m., or visit your local Community Recreation Centre or Civic Centre.
Under the Sign in button, select Join (next to “Don’t have an account?).
Enter your email address, then select Next.
Enter the name and date of birth of the main contact.
Choose a strong password.
Check Yes to receive emails with the latest news and information.
Review and check to agree to the Terms of Use. Select Next.
Enter your address and phone number.
Select Create account and add family member.
Repeat to enter information for each family member.
If you don’t need to add additional family members, select Create account.
Check your email. Activate your account by opening the verification email from Toronto Registration and Booking and selecting Activate Now.
Activate an account the City created for you
Only for accounts with a Welcome Policy subsidy, a FitnessTO or sports membership/a multi-visit pass, an Adapted and Inclusive Services (AIS) membership or outstanding credit.
Before the Sign in button, select the forgot your password link
Enter the email address of the main contact on your account and select request reset password.
Check your email.
Open the verification email from Toronto Registration and Booking and select the reset password link.
Enter and confirm your new password and select set new password.
You are now able to sign in and use your account.
Search for Programs & Create a Wish List
You can search and find programs for all ages, interests and skill levels online. When you find programs that you and your family want to join, you can add them to a personalized Wish List. You can do this before registration start day and register right from your Wish List.
Adding a program to a Wish List does not confirm a participant’s eligibility or guarantee a space.
You can use the “Where” filter to refine search results to your preferred recreation centres
Using Where and Activity filters
With the Where and Activities filters, you can browse and refine your results to the available activities at your preferred centres, making it easier to find programs within a certain locations or activity category.
If you have selected your preferred recreation centres, only the available programs at the selected centres will show up in the Activities filter – the button right next to Where filter.
Likewise, if you have selected an Activity category in the Activities filter, only the available locations that offer the activity will be shown in the Where filter.
The use of two filters will affect the results of the other, helping you target available activities at available locations.
Using Activity Names/Keywords
Searching with an activity name in the search bar will refine all the search terms related to that activity. Example: “swim, or swimming”.
Only use one activity name at a time.
You can use the Where filter to view the available locations for that activity to find your preferred centres.
You can use the Activity filter to view the available programs within that activity category. Example: “Swim – Youth Ultra Swim 1-3”.
Make sure you clear your search term if you are receiving “No Results” or if you want to search for new programs.
Register for Programs
Registering online is the fastest and easiest way to register for programs.
Repeat until all activities for each participant have been added to your cart.
On registration start day, log in early and refresh your browserat 7 a.m. when registration starts.
Search boxes to find programs by specific dates, ages and activity name or number
Where filter or Map View to browse by location
Activities filter to browse by activity or age category
Select Enroll Now on the desired activity.*
Select the Participant and Add to Cart. Select Register Another Participant and Add to Cart for each person registering in the same activity.
Agree to waivers and:
Check Out to make payment
Finish if no payment is needed
Enter your credit card information. Update Billing Address if needed.
Select Pay.
Review and/or save your printable receipt. You will receive a receipt by email.
*You might be placed in a temporary queue and shown your estimated wait time. Do not refresh or use the back/forward buttons in your browser on desktop or mobile during this period. You will only have to queue once per login.
How to register from my wish list
Two ways:
On desktop, select Wish List in the top right corner
On mobile/tablet, scroll down to and select Other Service and Manage Wish List
Choose an activity from your Wish List and select Enroll Now.
Repeat steps to add activities on our Wish List to your cart, one at a time.
Activities will remain on your Wish List after you enroll, until the activity ends or is cancelled.
Review Registered Programs & Booking Schedule & Add to Calendar
Select a family member and schedule type from the drop-down menus.
To view in a list format, select Week
To view in a calendar format, select Month
Select Add to Calendar.
Choose the calendar to add the schedule to your personal device calendar.
How to Pay
With a Credit Card
You can pay for services on the registration and booking system using a credit card or a pre-paid account credit. Debit cards and debit/credit cards are not accepted.
Add all activities, facility bookings or memberships to your cart and read and agree to all waivers.
Select Check Out.
Enter your credit card information under Payment method.
Save a credit card on your account by selecting the Store this card for future use box.
Update billing address if needed and Save.
Select Pay.
Review and/or save your printable receipt. You will receive a receipt by email.
Saving a card on your account will help to speed up the checkout process. Refunds will also be returned to the card saved on your account if it was used for the original payment.
Select the Saved Credit Cards tile in the Payment and Order Management section.
Select + add a new credit card.
Enter your credit card information. If you want it to be the default payment card, select the Set this as my primary card box.
Your credit card will now appear in Saved Credit Cards.
You can also choose to add a new credit card at checkout if you don’t want to use the one(s) saved on account.
Without a Credit Card
Don’t have a credit card? Visit a Community Recreation Centre or Civic Centre to add prepaid credit (from $10 to $1,000) to your account with cash or debit card. We recommend doing this at least one day before making a payment online or over the phone.
Adult family members on your family account will be able to use your Prepaid Credit to pay online but they will need to enter the prepaid credit number manually at checkout. Pre-paid credit can also be used over the phone.
Add desired activities, facility bookings, and memberships to your cart.
Review and check the box to agree to all waivers.
Select Check out.
There will be an Order Summary, including the Prepaid Credit as a payment option.
Select your Prepaid Credit and select Apply.
Select Pay.
If your payment at the time of checkout exceeds the prepaid credit, you will need to pay the difference.
With Welcome Policy
Welcome Policy is a recreation fee subsidy to help Toronto residents access recreation programs. You can use the subsidy to pay for programs and buy memberships.
Select the View subsidy usage history in thePayment and Order Management section.
Review:
The family members currently approved for Welcome Policy.
Welcome Policy status Active or Expired.
The effective dates, amount issued, amount used and balance remaining for each approved family member
Select the amount used and the receipt number to access receipts for programs or memberships subsidy was used for.
Pay using subsidy
You can use Welcome Policy subsidy to cover the full or a partial amount of the activity or membership fee.
Choose your program or membership.
Select the Participant.
Add to cart.
The Use Subsidy box will be selected by default if your Welcome Policy is Active and has a subsidy Balance.
Enter the Amount to Apply. If you do not wish to use your Welcome Policy credit, keep the amount of credit to apply $0.
Proceed to Check out to make payment or Finish if no payment is needed.
If you withdraw or transfer from a program that subsidy was used for, the amount of subsidy used will be returned.
Join a waitlist
An activity will be marked full when all available spaces are taken.
Select the activity name.
Select +Waiting List.
Select the Participant you want to add to the waitlist.
Adding to a Wish List or waitlist does not guarantee enrollment.
Withdraw from or Transfer Programs
Withdraw
If you can’t go, let us know so the spot can be offered to someone else! You can withdraw from a program online before it starts.
An administration fee will be charged per person, per activity for all withdrawals, except for activities at Free Centres or activities paid for with Welcome Policy credit.
Select Transaction and Payment History in the Payment and Order Management section.
Find the activity you wish to withdraw from
Select Withdraw.
Select the reason from the drop-down menu
Select Withdraw.
Review the activity and fee and select Finish.
Credit On Account
The activity fee will be credited to your account. Use that credit to pay for other activities. If there is a leftover amount after you pay for another activity, the remaining amount will be refunded.
Only the original payer can use credit to pay for activities for everyone on the account. Other family or account members can’t use that credit.
Refunds
If the credit card that you used for original payment is saved on account, the refund will go back to that card. If no credit card is saved, the refund will be issued by cheque and mailed to you. Don’t want a refund? Call us and let us know.
Transfer From One Activity to Another
You can only transfer online before the activity begins.
Select Transaction and Payment History in the Payment and Order Management section.
Find the activity you want to transfer out of
Select Transfer.
Search for and find the new activity you want to transfer into.
Select Transfer.
Confirm Participant.
Add to cart and Check out or Finish the transaction.
Credit On Account
If the original activity fee is more than the new activity, you will receive a credit on your account. If the new activity fee is more than the original activity fee, pay the difference at checkout.
Refunds
If the credit card used for the original payment is saved on your account, the refund will go back to that card. If no credit card is saved, the refund will be issued by cheque and mailed to you.
Book a Facility Online
Find a space to play, gather or celebrate using our online booking system. Some facilities are available year-round and others may be booked during certain seasons only.
Search for and find the facility you want to book.
Select the facility to view its information.
Review the facility’s information, reservation rules and availability.
Select the name of who the booking is for, the number of attendees and the date and time.
Select Proceed to continue.
Enter the event name and select:
the event type
answers to custom questions
Review and agree to all terms and conditions.
Sign your name and review booking information.
Select Add to Cart and Check Out.
Enter your credit card information. Update Billing Address if needed.
Select Pay.
Review and/or save your printable receipt. You will receive a receipt by email. Bookings are non-refundable.
Buy a Membership Online
You can buy FitnessTO, Drop-in Sport memberships and multi-visit passes online. Then, pick up the membership key tag at your Community Recreation Centre.
If you already have a key tag, staff at the community centre can help you activate your membership on your key tag. Please schedule extra time on your first visit to receive or activate your key tag. Memberships start on the date you buy it, not the date you activate it.
