Agenda |
Regular |
Advisory Committee on Long-Term Care Homes and Services |
Meeting No. | 29 | Contact | Colleen O'Neill, Committee Secretary | |
Meeting Date |
Thursday, January 21, 2010 |
Phone | 416-392-5227 | |
Start Time |
9:30 AM |
coneill1@toronto.ca | ||
Location |
Meeting Room 310, Metro Hall
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Members of the Committee and Staff: Please keep this agenda and the accompanying material until the City Council meeting dealing with these matters has ended. The City Clerk’s Office will not provide additional copies.
Special Assistance for Members of the Public: City staff can arrange for special assistance with some advance notice. If you need special assistance, please call 416‑392-5227, TTY 416- 338‑0889 or e-mail coneill1@toronto.ca.
Closed Meeting Requirements: If the Advisory Committee on Long-Term Care Homes and Services wants to meet in closed session (privately), a member of the Committee must make a motion to do so and give the reason why the Committee has to meet privately. (City of Toronto Act, 2006)
Notice to people writing or making presentations to the Advisory Committee on Long-Term Care Homes and Services: The City of Toronto Act, 2006 and the City of Toronto Municipal Code authorize the City of Toronto to collect any personal information in your communication or presentation to City Council or its committees.
The City collects this information to enable it to make informed decisions on the relevant issue(s). If you are submitting letters, faxes, e-mails, presentations or other communications to the City, you should be aware that your name and the fact that you communicated with the City will become part of the public record and will appear on the City’s website. The City will also make your communication and any personal information in it – such as your postal address, telephone number or e-mail address – available to the public, unless you expressly request the City to remove it.
If you want to learn more about why and how the City collects your information, write to the City Clerk’s Office, Advisory Committee on Long-Term Care Homes and Services, 10th Floor, West,100 Queen Street West, Toronto, ON M5H 2N2, or by calling 416-392-5227.
Declarations of Interest under the Municipal Conflict of Interest Act.
Confirmation of Minutes - December 18, 2009.
Communications/Reports
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HA29.1 | ACTION |
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Ward: 2 |
Feedback from Management Team Development for Kipling Acres and Request for Expenditure |
Origin |
(December 14, 2009) Report from General Manager, Long-Term Care Homes and Services |
Recommendations |
The General Manager, Long-Term Care Homes and Services recommends that the Advisory Committee on Long‑Term Care Homes and Services endorse the requested expenditure for $1,700.00 no GST from the divisional Education Donations Account. |
Summary |
The Long-Term Care Homes and Services Division has a variety of donation accounts, including a divisional Education Donations account. Divisional practice is for any expenditure request from this account to have the support of the General Manager and the Advisory Committee on Long‑Term Care Homes and Services.
At its meeting on November 20, 2009, the Advisory Committee on Long-Term Care Homes and Services approved an expenditure of $4,500.00 plus GST and expenses from the divisional Education Donations Account for a Kipling Acres (KA) management retreat. In the report, the General Manager noted that KA is undergoing a significant period of change at a time when the home is initiating redevelopment. The division engaged Steve Mathew in facilitating a series of three one-day workshops in change management and team building. Mr. Mathew has worked with the division on a number of occasions in the past, as a presenter in the successful "Managing Your Career" program, in facilitating a number of educational and planning events for management teams throughout the division. Mr. Mathew is also a former Psychogeriatric Resource Consultant (PRC) working closely with homes’ staff. The three one-day sessions were held on November 26, December 3 and 10, 2009. This report provides feedback from the workshops and requests approval to utilize the divisional Education Donations Account to support one follow-up educational event in 2010. |
Financial Impact |
There is no impact on the 2010 operating budget. This expenditure request is for use of the Education Donations account and is made in accordance with the criteria for use of this fund. |
Background Information |
Feedback from Management Team Development for Kipling Acres and Request for Expenditure - Staff Report (http://www.toronto.ca/legdocs/mmis/2010/ha/bgrd/backgroundfile-26272.pdf) |
HA29.2 | ACTION |
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Ward: All |
Expenditure Request from Education Donations Account – 2010 Training, Managing Your Career |
Origin |
(January 5, 2010) Report from General Manager, Long-Term Care Homes and Services |
Recommendations |
The General Manager, Long-Term Care Homes and Services recommends that the Advisory Committee on Long-Term Care Homes and Services endorse the requested expenditure not to exceed $5,000.00 plus City printing costs from the divisional Education Donations Account. |
Summary |
The Long-Term Care Homes and Services Division has a variety of donation accounts, including a divisional Education Donations account. Divisional practice is for any expenditure request from the Education Donations account to have the support of the General Manager and the Advisory Committee on Long-Term Care Homes and Services.
The Long-Term Care Homes and Services Division strongly supports succession planning. Current research shows that there is a shortage of qualified health care professionals and that the future shows no immediate improvement.
The Long-Term Care Homes and Services Division offers a career discovery program for staff who demonstrates the potential to move into a future management position. Entitled "Managing Your Career", the program is offered every two years and the evaluations of the programs completed in 2004, 2006 and 2008 show that many staff participating in the program successfully alter their career path.
Participants attend a series of five one-day courses designed to facilitate learning and to stimulate thinking about their career path. Each time the program is scheduled, "Managing Your Career" is offered to approximately 20 staff from the various homes and community-based services.
This report describes plans to schedule the program in 2010 and requests approval on the requisite costs from the division’s Education Donations Account. |
Financial Impact |
There is no impact on the 2010 operating budget. This expenditure request is made in accordance with the criteria for use of the divisional Education Donations Account. |
Background Information |
Expenditure Request from Education Donations Account - 2010 Training, Managing Your Career - Staff Report (http://www.toronto.ca/legdocs/mmis/2010/ha/bgrd/backgroundfile-26273.pdf) |
HA29.3 | Information |
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Ward: All |
Final Report – Accreditation Canada Survey of the Long-Term Care Homes and Services Division |
Origin |
(December 29, 2009) Report from General Manager, Long-Term Care Homes and Services |
Summary |
Accreditation Canada is a not-for-profit, independent organization providing national and international healthcare organizations with voluntary, external peer reviews to assess the quality of each organization’s services based on pre-determined standards of excellence. Accreditation Canada provides accreditation programs for all types of healthcare organizations, including regional health authorities, hospitals, long-term care homes, community care and specialized healthcare services, from both private and public sectors, in Canada and around the world.
Although the City of Toronto’s Long-Term Care Homes and Services Division has participated in the accreditation program since 1985, each long-term care home was surveyed as a single entity. In 2009, the division applied to be accredited at the divisional level, with all ten long-term care homes, four adult day programs, supportive housing and homemakers and nurses services being surveyed as an integrated healthcare organization. As a result, the division was able to plan and receive feedback related to operation as an integrated division, with relationships and linkages to other corporate divisions, community partners, individual homes and community programs.
The division was surveyed May 24 – 29, 2009 and received an exceptionally strong forecast report, with only three unmet criteria, out of a total of 619 criteria assessed during the survey. Following survey visits, Accreditation Canada requires submission of evidence taken in relation to the forecast report, prior to issuing the final report. The final report was issued on December 23, 2009, and verified compliance with 100% of the criteria and divisional results that exceeded national averages in relation to every criteria and every required organizational practice (ROP). This report summarizes the final report received from Accreditation Canada.
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Financial Impact |
As a result of being accredited, the Ministry of Health and Long-Term Care augments the provincial subsidy provided to the long-term care homes in the amount of $315,000.00 per annum; this has been accounted for in the operating budget. As a result, this report has no financial impact beyond what has already been included in the budget. |
Background Information |
Final Report - Accreditation Canada Survey of the Long-Term Care Homes and Services Division - Staff Report (http://www.toronto.ca/legdocs/mmis/2010/ha/bgrd/backgroundfile-26274.pdf) |
HA29.4 | Information |
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Ward: All |
Update Regarding Campus of Care Model |
Origin |
(December 31, 2009) Report from General Manager, Long-Term Care Homes and Services |
Summary |
At the December 18, 2009 meeting of the Advisory Committee on Long-Term Care Homes and Services, the Committee requested more information about the ‘campus of care’ model being proposed for the redevelopment of Kipling Acres and the potential redevelopment of other homes in the future.
The campus of care model generally envisions a single location with a range of housing, from independent housing to assisted living (supportive housing), long-term care and service options are provided. The concept maximizes opportunities for persons to remain living in the same environment and neighbourhood despite changing functional and health status. Campuses of care allow couples, family members and friends to live at the same location when their levels of care are different. Foundational to the campus of care model is an emphasis on a social model of care and service and a sense of home.
The vision for the Kipling Acres redevelopment includes the creation of a community hub or campus of care that integrates service and expands co-located services to better serve the community. The proposed redevelopment embeds the principles of age-friendly communities, relying on World Health Organization and International Federation of Ageing resources. The proposed campus would include a number of components that respond to community need, with a primary focus on services for seniors, health promotion, integration and the provision of an effective continuum. An important component of the envisioned campus is a seniors’ wellness centre. This centre would not only meet the needs of persons living on the campus, but also act as a resource centre for seniors in the community-at-large. Housing opportunities for seniors with varying levels of independence would also be an essential element of the campus. For seniors who do not require the amount of care provided by a long-term care home, affordable supportive housing (assisted living) and independent living units would be valuable alternatives. Additionally, co-located City services and a range or community and/or retail services could be provided.
This report provides a summary of the campus of care concept and appends the prior report (December 15, 2008) to Community Development and Recreation Committee that introduced the campus of care model, along with several one-page documents being used currently to inform potential partners about the campus of care concept being proposed for Kipling Acres. |
Financial Impact |
There are no financial impacts arising from this report. |
Background Information |
Upgrade regarding Campus of Care Model - Staff Report (http://www.toronto.ca/legdocs/mmis/2010/ha/bgrd/backgroundfile-26275.pdf) Long-Term Care System Challenges and Opportunities for the City of Toronto (http://www.toronto.ca/legdocs/mmis/2010/ha/bgrd/backgroundfile-26292.pdf) Seniors Wellness Centre - Attachment 1 (http://www.toronto.ca/legdocs/mmis/2010/ha/bgrd/backgroundfile-26277.pdf) Seniors Housing Opportunities - Attachment 2 (http://www.toronto.ca/legdocs/mmis/2010/ha/bgrd/backgroundfile-26278.pdf) |
HA29.5 | Information |
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Ward: All |
Current Waiting List Data |
Origin |
(January 6, 2010) Report from General Manager, Long-Term Care Homes and Services |
Summary |
At the December 18, 2009 meeting of the Advisory Committee on Long-Term Care Homes and Services, the Committee asked staff to report back on the extent of current wait lists for admission to each of the 10 long-term care homes, in order to augment the data available in the various Home Advisory Committee minutes and provide a division-wide perspective.
Further, the Committee asked staff to consider ways and means of providing periodic division‑wide updates about the extent of the wait lists.
This report provides data related to the current wait lists and suggests next steps. |
Financial Impact |
There is no financial impact arising from this report. |
Background Information |
Current Waiting List Data - Staff Report (http://www.toronto.ca/legdocs/mmis/2010/ha/bgrd/backgroundfile-26279.pdf) |
HA29.6 | Information |
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Ward: All |
Your Opinion Counts – Revised Advocacy Questions |
Origin |
(December 31, 2009) Report from General Manager, Long-Term Care Homes and Services |
Summary |
At the May 22, 2009 meeting of the Advisory Committee on Long-Term Care Homes and Services, the Committee received and reviewed the findings on resident and family satisfaction contained within the report entitled "Your Opinion Counts Survey - January 1 to December 31, 2008". As a result of this review, members suggested that the questions related to advocacy contained in the Your Opinion Counts survey be re-worded to be more "user-friendly", as a means of soliciting more meaningful feedback.
The Resident-Client Advocate led work to review and enhance the questions in Your Opinion Counts related to advocacy, including the facilitation of three stakeholder focus groups (in total, 35 people participants in consultation through the focus group process).
At the October 23, 2009 meeting of the Advisory Committee on Long-Term Care Homes and Services, the Committee received a report and revised Your Opinion Counts survey that incorporated the suggested changes from the three focus groups. At the October 23, 2009 meeting, the Committee offered additional insights and suggestions related to the advocacy section and suggested that additional work and refinement of the questions might yield more meaningful feedback and data for the division.
This report describes the additional work undertaken to refine the advocacy questions and provides a copy of the revised Your Opinion Counts survey. |
Financial Impact |
There are no financial implications arising from this report. |
Background Information |
Your Opinion Counts - Revised Advocacy Questions - Staff Report (http://www.toronto.ca/legdocs/mmis/2010/ha/bgrd/backgroundfile-26282.pdf) Your Opinion Counts - Attachment 1 (http://www.toronto.ca/legdocs/mmis/2010/ha/bgrd/backgroundfile-26283.pdf) |
HA29.7 | Information |
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Ward: All |
Community Programs Provided by the Long-Term Care Homes and Services Division |
Origin |
(December 29, 2009) Report from General Manager, Long-Term Care Homes and Services |
Summary |
While considering the report "Supportive Housing Services at Cliffwood Manor" at the October 23, 2009 meeting of the Advisory Committee on Long-Term Care Homes and Services, the committee requested information about the various community programs provided by the Long-Term Care Homes and Services Division, noting their higher level of familiarity with the long-term care homes, in comparison to their familiarity with the community programs.
There are three community programs, namely: Homemakers and Nurses Services (HMNS), Supportive Housing (SH), and Adult Day Programs (ADP). These programs, along with the 10 long-term care homes, enable the division to provide individuals with both a variety of options and a continuum of care. HMNS provides homemaking services such as cleaning, laundry, help with meal preparation and limited shopping to clients living in their own homes. SH provides homemaking service plus personal care which includes help with bathing, medication reminders, and security checks for clients who live in their own apartments within designated buildings that contract with the City to host the SH program. Services are scheduled, but staff are on site 24/7 to provide ad-hoc assistance as needed. ADP provides wellness and activity programming along with nutritious meals for clients who come to the program site for a day of activities. ADPs are located at Bendale Acres, Cummer Lodge, Kipling Acres and Wesburn Manor.
This report provides an overview of the programs provided along with information about demographics, the environment in which the community programs are delivered, and a summary of the scope of operations. |
Financial Impact |
There are no financial implications arising from this report. |
Background Information |
Community Programs Provided by the Long-Term Care Homes and Services - Staff Report (http://www.toronto.ca/legdocs/mmis/2010/ha/bgrd/backgroundfile-26286.pdf) |
HA29.8 | Information |
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Ward: All |
Diversity Practice in the Long-Term Care Homes and Services Division’s Advisory Committee System |
Origin |
(January 4, 2010) Report from General Manager, Long-Term Care Homes and Services |
Summary |
Diversity refers to the broad variety of differences and similarities among people. Dimensions of diversity include race, ancestry, place of origin, colour, ethnic origin, disability, citizenship, creed, sex, sexual orientation, gender identity, same sex partnership, age, martial status, family status, immigration status, receipt of public assistance, political affiliation, religious affiliation and level of literacy.
The City's Vision Statement on Access, Equity and Diversity and Human Rights and Harassment Policy reflect this broad spectrum of diversity.
Currently, in addressing diversity issues, the City focuses on Aboriginal people; immigrants and refugees; lesbian, gay, bisexual, transgender, transsexual and two spirit people; people with disabilities; people with low literacy; racial minorities; seniors, women and youth.
One of the 2009 objectives for the Long-Term Care Homes and Services Division was to review the representation of all Home Advisory Committees and to report the findings to the Advisory Committee on Long-Term Care Homes and Services. This report provides the required feedback. |
Financial Impact |
There is no impact on the 2010 operating budget. |
Background Information |
Diversity Practice in the Long-Term Care Homes and Services Division's Advisory Committee System - Staff Report (http://www.toronto.ca/legdocs/mmis/2010/ha/bgrd/backgroundfile-26287.pdf) |
HA29.9 | Information |
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Ward: All |
Volunteer Recognition Plaques |
Origin |
(January 5, 2010) Report from General Manager, Long-Term Care Homes and Services |
Summary |
Formal recognition of Long-Term Care Homes and Services volunteers began in 1984 with recognition plaques, on display in each home, identifying and recognizing the service of volunteers in five-year intervals. Each of the plaques holds 40 names. |
Financial Impact |
There are no financial implications to the operating budget arising from this report. |
Background Information |
Volunteer Recognition Plaques - Staff Report (http://www.toronto.ca/legdocs/mmis/2010/ha/bgrd/backgroundfile-26288.pdf) |
HA29.10 | Information |
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Minutes of Home Advisory Committee |
Origin |
(January 4, 2010) Report from General Manager, Long-Term Care Homes and Services |
Summary |
The purpose of the following reports is to provide members of the Long-Term Care Homes and Services Advisory Committee with copies of the Minutes of the following meetings for their information:
1. (January 4, 2010) Minutes of Carefree Lodge Home Advisory Committee meeting on
2. (January 4, 2010) Minutes of Cummer Lodge Home Advisory Committee meeting on
3. (January 4, 2010) Minutes of Cummer Lodge Home Advisory Committee meeting on |
Background Information |
Carefree Lodge Minutes - November 24, 2009 (http://www.toronto.ca/legdocs/mmis/2010/ha/bgrd/backgroundfile-26289.pdf) Cummer Lodge Minutes - November 2, 2009 (http://www.toronto.ca/legdocs/mmis/2010/ha/bgrd/backgroundfile-26290.pdf) Cummer Lodge Minutes - December 7, 2009 (http://www.toronto.ca/legdocs/mmis/2010/ha/bgrd/backgroundfile-26291.pdf) |