Daily Shelter & Overnight Service Usage

This page reports data on the daily occupancy and capacity of Toronto’s shelter system. It is a daily snapshot of the occupancy and capacity of the system, updated every day except weekends and holidays; data for weekends and holidays are posted on the next business day.

Service location and program-level details are available from 2021 to present in the Daily Shelter & Overnight Service Occupancy & Capacity data set on the City’s Open Data portal. Historic data from 2017 to 2020 for pre-COVID base shelter system programs remain available on the portal in the Daily Shelter Occupancy data set.

Additional information about people experiencing homelessness who are entering and leaving the shelter system each month is available on the Shelter System Flow Dashboard.

To request access to available emergency shelter space, call Central Intake at 416-338-4766 or 1-877-338-3398.

Occupancy Summary Individuals
Total People Accommodated 9,126
Bridging & Triage Programs 348
All Shelter Programs, Total 8,778
Shelter Programs, Room-Based, Total 2,623
Singles Sector Programs, Total 6,155
   Shelter Programs, Singles, Total 3,902
   Allied Services, Total 339
   Temporary Programs, Total 1,914
Temporary Isolation/Recovery Programs 0
Shelter Programs, Room-Based Individuals Occupied Rooms Unoccupied Rooms Actual Room Capacity Occupancy Rate
Family Sector, Total 2,091 624 6 630 99.0%
   Families, Emergency Shelter Programs 622 195 0 195 100.0%
   Families, Transitional Shelter Programs 343 119 1 120 99.2%
   Families, Motel/Hotel Programs 1,126 310 5 315 98.4%
Single Sector Motel/Hotel, Total 532 246 0 246 100.0%
Shelter Programs, Bed-Based Individuals Occupied Beds Unoccupied Beds Actual Bed Capacity Occupancy Rate
Singles Sectors, Total 3,902 3,902 110 4,012 97.3%
   Emergency Shelter Programs, Total 3,098 3,098 74 3,172 97.7%
      Mixed Adult, Emergency 621 621 7 628 98.9%
      Men, Emergency 1,372 1,372 51 1,423 96.4%
      Women, Emergency 651 651 6 657 99.1%
      Youth, Emergency 454 454 10 464 98.3%
   Transitional Shelter Programs, Total 804 804 36 840 95.7%
      Mixed Adult, Transitional 205 205 14 219 93.6%
      Families, Transitional 6 6 2 8 75.0%
      Men, Transitional 198 198 10 208 95.2%
      Women, Transitional 117 117 0 117 100.0%
      Youth, Transitional 278 278 10 288 96.5%
Allied Services Individuals Occupied Spaces Unoccupied Spaces Actual Space Capacity Occupancy Rate
Allied Services, Total 339 339 9 348 97.4%
   24-Hour Respites 299 299 1 300 99.7%
   24-Hour Women's Drop-ins 40 40 8 48 83.3%
Temporary Programs, Bed/space-based Individuals Occupied Beds/Spaces Unoccupied Beds/Spaces Actual Bed/Space Capacity Occupancy Rate
24-Hour Temporary Response Sites 48 48 0 48 100.0%
Temporary Programs, Room/unit based Individuals Occupied Rooms Unoccupied Rooms Actual Room Capacity Occupancy Rate
Hotels 1,866 1,485 6 1,491 99.6%
Temporary Isolation/Recovery Programs Individuals Occupied Rooms Unoccupied Rooms Actual Room Capacity Occupancy Rate
Temporary Isolation/Recovery Programs Combined Total 0 0 0 0 0.0%
Occupancy Summary Individuals
Total People Accommodated 9,105
Bridging & Triage Programs 341
All Shelter Programs, Total 8,764
Shelter Programs, Room-Based, Total 2,623
Singles Sector Programs, Total 6,141
   Shelter Programs, Singles, Total 3,886
   Allied Services, Total 339
   Temporary Programs, Total 1,916
Temporary Isolation/Recovery Programs 0
Shelter Programs, Room-Based Individuals Occupied Rooms Unoccupied Rooms Actual Room Capacity Occupancy Rate
Family Sector, Total 2,091 624 5 629 99.2%
   Families, Emergency Shelter Programs 625 195 1 196 99.5%
   Families, Transitional Shelter Programs 343 119 1 120 99.2%
   Families, Motel/Hotel Programs 1,123 310 3 313 99.0%
Single Sector Motel/Hotel, Total 532 246 0 246 100.0%
Shelter Programs, Bed-Based Individuals Occupied Beds Unoccupied Beds Actual Bed Capacity Occupancy Rate
Singles Sectors, Total 3,886 3,886 114 4,000 97.2%
   Emergency Shelter Programs, Total 3,083 3,083 77 3,160 97.6%
      Mixed Adult, Emergency 616 616 10 626 98.4%
      Men, Emergency 1,368 1,368 52 1,420 96.3%
      Women, Emergency 649 649 6 655 99.1%
      Youth, Emergency 450 450 9 459 98.5%
   Transitional Shelter Programs, Total 803 803 37 840 95.6%
      Mixed Adult, Transitional 204 204 15 219 93.2%
      Families, Transitional 6 6 2 8 75.0%
      Men, Transitional 198 198 10 208 95.2%
      Women, Transitional 117 117 0 117 100.0%
      Youth, Transitional 278 278 10 288 96.5%
Allied Services Individuals Occupied Spaces Unoccupied Spaces Actual Space Capacity Occupancy Rate
Allied Services, Total 339 339 9 348 97.4%
   24-Hour Respites 299 299 1 300 99.7%
   24-Hour Women's Drop-ins 40 40 8 48 83.3%
Temporary Programs, Bed/space-based Individuals Occupied Beds/Spaces Unoccupied Beds/Spaces Actual Bed/Space Capacity Occupancy Rate
24-Hour Temporary Response Sites 48 48 0 48 100.0%
Temporary Programs, Room/unit based Individuals Occupied Rooms Unoccupied Rooms Actual Room Capacity Occupancy Rate
Hotels 1,868 1,485 6 1,491 99.6%
Temporary Isolation/Recovery Programs Individuals Occupied Rooms Unoccupied Rooms Actual Room Capacity Occupancy Rate
Temporary Isolation/Recovery Programs Combined Total 0 0 0 0 0.0%
Occupancy Summary Individuals
Total People Accommodated 9,089
Bridging & Triage Programs 339
All Shelter Programs, Total 8,750
Shelter Programs, Room-Based, Total 2,619
Singles Sector Programs, Total 6,131
   Shelter Programs, Singles, Total 3,874
   Allied Services, Total 340
   Temporary Programs, Total 1,917
Temporary Isolation/Recovery Programs 0
Shelter Programs, Room-Based Individuals Occupied Rooms Unoccupied Rooms Actual Room Capacity Occupancy Rate
Family Sector, Total 2,089 623 6 629 99.0%
   Families, Emergency Shelter Programs 625 195 1 196 99.5%
   Families, Transitional Shelter Programs 343 119 1 120 99.2%
   Families, Motel/Hotel Programs 1,121 309 4 313 98.7%
Single Sector Motel/Hotel, Total 530 246 0 246 100.0%
Shelter Programs, Bed-Based Individuals Occupied Beds Unoccupied Beds Actual Bed Capacity Occupancy Rate
Singles Sectors, Total 3,874 3,874 117 3,991 97.1%
   Emergency Shelter Programs, Total 3,071 3,071 80 3,151 97.5%
      Mixed Adult, Emergency 615 615 9 624 98.6%
      Men, Emergency 1,364 1,364 52 1,416 96.3%
      Women, Emergency 643 643 9 652 98.6%
      Youth, Emergency 449 449 10 459 98.2%
   Transitional Shelter Programs, Total 803 803 37 840 95.6%
      Mixed Adult, Transitional 204 204 15 219 93.2%
      Families, Transitional 6 6 2 8 75.0%
      Men, Transitional 198 198 10 208 95.2%
      Women, Transitional 117 117 0 117 100.0%
      Youth, Transitional 278 278 10 288 96.5%
Allied Services Individuals Occupied Spaces Unoccupied Spaces Actual Space Capacity Occupancy Rate
Allied Services, Total 340 340 8 348 97.7%
   24-Hour Respites 300 300 0 300 100.0%
   24-Hour Women's Drop-ins 40 40 8 48 83.3%
Temporary Programs, Bed/space-based Individuals Occupied Beds/Spaces Unoccupied Beds/Spaces Actual Bed/Space Capacity Occupancy Rate
24-Hour Temporary Response Sites 48 48 0 48 100.0%
Temporary Programs, Room/unit based Individuals Occupied Rooms Unoccupied Rooms Actual Room Capacity Occupancy Rate
Hotels 1,869 1,487 5 1,492 99.7%
Temporary Isolation/Recovery Programs Individuals Occupied Rooms Unoccupied Rooms Actual Room Capacity Occupancy Rate
Temporary Isolation/Recovery Programs Combined Total 0 0 0 0 0.0%

About the Data

  • Daily reporting includes occupancy, vacancy, and capacity data for the shelter and overnight services system. It is based on a snapshot of the system at 4 a.m.
  • Please note that as of April 23, 2024, hotel-based programs for refugee claimants operated by the Canadian Red Cross Society have been added to the database that supports this reporting. These programs are not new. They have been recategorized to be included in the City’s Daily Shelter & Overnight Service Usage database to more accurately reflect shelter system use in Toronto.
  • Individuals includes a count of all people served in a service area, sector, or program.
  • Reporting of occupancy and capacity is based on the capacity type of programs being reported. Capacity type refers to whether the capacity for a program is measured in rooms or beds.
    • Bed Based Capacity: A program where occupancy is measured at the bed level. Typically applicable for programs with common sleeping areas.
    • Room Based Capacity: A program where occupancy is measured at the room level. Typically applicable to family programs or hotel-based programs where sleeping rooms are not shared between households.
  • Occupancy is reported according to the capacity type of a program, and refers to the number of rooms or beds showing as occupied.
  • Unoccupied rooms or beds is also reported according to capacity type, and refers to the number of rooms or beds that were showing as available for occupancy that were not occupied.
  • Actual capacity provides the total count of available beds or rooms available in the system. It is equal to the occupied capacity plus the unoccupied capacity of a program.
  • The number of total individuals served is greater than the occupancy or capacity in room-based programs, as more than one individual may stay in room based programs where there are couples or family households.
  • Occupancy rate is calculated as occupancy divided by actual capacity. For room-based programs, the occupancy rate is calculated as the number of occupied rooms as a percentage of actual room capacity. For bed-based programs, the occupancy rate is calculated as the number of occupied beds or spaces divided by the actual bed capacity.
  • We will continue to update and improve these data and reporting processes on an ongoing basis, and based on further feedback, in the spirit of continuous improvement.
  • Further definitions about housing & homelessness services can be found in the Housing & Homelessness Services Glossary, which you can find on the Housing Stability Service System Overview web page.